Privacy Policy

1. Information We Collect

Intellinesia collects information necessary to deliver our digital products and provide customer support. We collect different types of data depending on which products you use:

Information You Provide

• Account information (name, email, company details, billing information)
• Product licenses and subscription details
• Support tickets and customer communications
• Product usage preferences and configurations

Information We Collect Automatically

• Website analytics and browsing behavior
• Technical information (IP address, browser type, device information)
• For Wacht: Framework usage metrics, error logs, deployment environments (anonymized)
• For Yukti: API usage patterns, response times, error rates (not conversation content)

2. How We Use Your Information

We use collected information to:

• Process purchases and manage product licenses
• Deliver product updates, security patches, and new features
• Provide technical support and respond to inquiries
• Monitor product performance and prevent abuse
• Improve our products based on aggregated usage data
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

Intellinesia does not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• With your consent: When you explicitly authorize sharing
• Service providers: With trusted third parties who assist in our operations (under strict confidentiality agreements)
• Legal requirements: When required by law, regulation, or legal process
• Business protection: To protect our rights, property, or safety, or that of our users

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Secure development practices and code reviews
• Employee training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain different types of data for different periods:

• Account data: Retained for the duration of your account plus 90 days after closure
• Purchase records: 7 years for tax and legal compliance
• Wacht usage data: Aggregated after 30 days, deleted after 1 year
• Yukti conversation data: Deleted after 30 days unless you opt to save conversations
• Support communications: 2 years from resolution

You may request earlier deletion subject to legal requirements.

6. Your Rights and Choices

You have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@intellinesia.com

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

9. Children's Privacy

Our products are intended for professional developers and businesses. We do not knowingly sell products to or collect personal information from individuals under 18. If we discover a minor has purchased our products, we will refund the purchase and delete their account.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Cookies and Tracking Technologies

We use various tracking technologies to improve your experience:

• Essential cookies: Required for authentication and security
• Analytics cookies: Help us understand product usage (can be disabled)
• Local storage: Used for preferences and session management
• Wacht telemetry: Opt-in anonymous usage statistics
• Yukti sessions: Temporary storage for conversation context

You can manage cookie preferences through your browser settings or our cookie management tool.

12. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify affected users within 72 hours via email and our status page. We maintain incident response procedures and work with security experts to protect your data.

13. Marketing Communications

We may send you:

• Product updates and new feature announcements
• Security alerts and important notices
• Educational content and best practices
• Promotional offers (opt-in only)

You can unsubscribe from marketing emails anytime. Transactional emails related to your account cannot be opted out of while you maintain an active account.

14. Data Processing Agreements

Enterprise customers can request a Data Processing Agreement (DPA) that includes Standard Contractual Clauses for international data transfers. Contact legal@intellinesia.com to request a DPA.

15. Privacy Policy Updates

We review and update this Privacy Policy annually or when required by law. Material changes will be communicated via email and product notifications. Your continued use after updates indicates acceptance of the revised policy.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: